About Us & FAQ
A NOTE FROM OUR FOUNDER
Thanks for visiting Resume Pilots!
I founded Resume Pilots after studying business communication at Cornell University with leading professors in the field. I have been writing resumes and cover letters for executives, experienced professionals, and recent graduates for over 10 years.
While working in corporate roles for Fortune 500 companies, I noticed that otherwise qualified candidates were frequently rejected from interview opportunities due to poorly written resumes.
Though I formally studied business, I come from a writing background: I was a writer for a Chicago Tribune publication and served as a Communication Consultant at Cornell’s Communication Center, where I helped students craft their job-search materials.
I started Resume Pilots with a view to establish a resume writing service that top executives could trust. By leveraging my writing background and corporate experience, I built a team that consistently delivers writing excellence, superior service, and market expertise for our clients.
Our clients tend to be busy executives who either don’t have the time to prepare their documents or who are excellent at what they do but recognize that writing is not their strong suit.
We have successfully worked with a Fortune 500 CEO and CFO, CTO of a global technology company, COO of a transportation firm, and CSO of a SaaS company, among others.
I’m a Chicago native and currently split my time between Chicago and London, where I run our sister company, CV Pilots. My global, cross-sector experience enables us to effectively work with international applicants and expats seeking US and Canada-based positions.
To learn more about what to expect when working with us, I encourage you to:
- Schedule a call with me (it’s the best way to determine whether we’ll be a good fit)
- Read our client reviews
- View our resume samples
- Review our FAQs below
If you have any questions, you can also email us at firstname.lastname@example.org or call us on (312) 428-6048.
I look forward to hearing from you!
- Matt Glodz, Certified Professional Resume Writer & Certified Professional Career Coach
OUR CORE VALUES
Everything we do at Resume Pilots aligns with our core values:
- Writing excellence: All of our writers are educated in the Ivy League and other top-tier universities experts and leverage their extensive skills and market knowledge to craft your perfect resume.
- Superior service: Through our in-depth consultation process, we make a concerted effort to get to know you, understand your achievements, and clearly articulate your value-add.
- Unflinching integrity: We will never compromise on matters of ethics or integrity.
Though we specialize in the executive market, we work with driven, successful applicants at all stages of their careers.
Our previous clients include finance and pharmaceutical CEOs, senior managers in top consulting firms, and recent graduates working for startups and Fortune 500 companies.
Whether you are looking to grow in your current industry or to switch sectors altogether, we will tailor your documents to best present your skills and achievements.
We have worked with clients across most sectors:
- Finance & Investment Banking
- Management Consulting
- Sales & Marketing
- Real Estate
- IT & Tech
- Oil & Gas
- Travel & Hospitality
- Aerospace & Aviation
- Project Management
Frequently Asked questions
What differentiates Resume Pilots from other resume writing services?
As a professional services firm, we take your reputation seriously. We are committed to delivering writing excellence and superior service while operating with unflinching integrity and discretion.
All of our consultants are strong writers and interviewers who have proven business experience.
By combining their writing and interviewing ability with their understanding of the corporate environment and expectations of executive recruiters, they consistently deliver well-written, polished documents.
As a result, recruitment firms we partner with trust us to prepare high-quality documents for their clients.
Why is your pricing higher than that of your competitors?
Our executive clients recognize that their resume serves as a personal marketing document and are willing to invest in a service that ensures they present themselves in the best possible light.
Simply put, our fees reflect the amount of time it takes to prepare a truly polished, professional resume and are comparable to what you could expect to pay a reputable consultant or professional services firm.
Between the initial consultation, background research and analysis, writing process, and revisions, we typically spend 7-9 hours on a resume.
You'll also work one-on-one with your writer every step of the way (we don’t hire ghostwriters or outsource writing internationally, for example).
Our comprehensive approach results in achievement-driven documents that differentiate you from similar applicants. You can learn more about our writing process here.
How are you qualified to write my resume?
We are members of the Professional Association of Resume Writers and Career Coaches and apply industry best practices surrounding keyword optimization, resume design, and resume writing grammar and style to our work.
Our founder also personally reviews every resume we work on, so you can rest assured that our meticulous standards will be upheld at all times.
What will my resume look like?
We design our documents to adhere to the highest professional standards and to align with how executive recruiters expect to see a resume presented.
We incorporate design elements that will make your messages visually inviting, maximize skim-value, and draw the reader’s attention to the most important information on the page.
We believe that the best approach to resume design is to let your experience speak for itself. Your resume should not give off the impression that you are trying too hard (or that a resume writer prepared it for you).
Because we find that they are not well received by recruiters in most professions, we do not produce documents with extensive colors, images, or graphic design. In addition, such elements aren’t always compatible with applicant tracking systems (ATS).
You can view examples of what your documents will look like on our samples page.
Do you offer any guarantees?
Your resume is just one component of the job search process, and as a result, we cannot guarantee that you will receive interviews or job offers as a result of using our services.
No trustworthy resume writer can or should guarantee placement. Too many variables beyond our control—your fit for a particular role, quality of other applicants, and interview results—can influence a hiring decision.
However, you can be confident that we will identify and highlight your strongest credentials, preparing documents that effectively communicate them to recruiters.
We also encourage you to read our verified reviews on Trustpilot to get a better understanding of what to expect from our service and the results our clients have experienced.
For additional details regarding our refund policy, please see our Terms of Service.
Have you worked with clients in my industry?
We have worked with C-suite executives across most sectors: you can read more about our sector-specific experience by clicking on the links to our industry-specific pages above.
Because resume writing principles and best practices are consistent across industries, we encourage you to select a resume writer primarily based on their writing skills and interviewing ability.
If you work in a particularly niche sector, we conduct outside research to fill in any gaps in industry knowledge.
What is your turnaround time?
Our standard turnaround time for your drafts is 7 business days once you provide all relevant information.
If you need a faster turnaround time, you have the option to add next-day or two-day rush service to your order:
Next-Day Rush Service
Our Next-Day Rush Service turnaround time for delivery of draft documents is 1 business day after you provide all relevant information and complete your consultation. You will also receive priority revisions.
If you are under a particularly tight timeline, please give us a call at (312) 428-6048 before placing your order.
Two-Day Express Service
Our Express Service turnaround time for delivery of draft documents is 2 business days after you provide all relevant information and complete your consultation. You will also receive priority revisions.
Is your service confidential?
Yes. We abide by the Professional Association of Resume Writers and Career Coaches' Code of Business Ethics and promise to serve you in good faith and to the best of our ability by:
• Keeping your personal information strictly confidential and never releasing it without your prior authorization
• Delivering high-quality service and products within the time frame promised and providing honest advice at all times
• Monitoring and researching the latest resume writing, hiring, and recruiting trends and applying them to our work
• Complying with all applicable laws that affect you and our business
• Providing you with services that will help you reach your career goals regardless of your race, color, religion, age, national origin, sex, age, disability, or level of income