About Us & FAQ
Everything we do at Resume Pilots aligns with our core values:
- Writing excellence: All of our writers are Ivy League educated experts who leverage their extensive skills and market knowledge to craft your perfect resume.
- Superior service: Through our in-depth consultation process, we make an unusual effort to get to know you and to interpret your career aspirations. Our focus is always you.
- Unflinching integrity: We will never compromise on matters of ethics or integrity.
We work with driven, successful applicants at all stages of their careers.
Previous clients include finance and pharmaceutical CEOs, senior managers in top consulting firms, and recent graduates working for startups and Fortune 500 companies.
Whether you are looking to grow in your current industry or to switch sectors altogether, we will tailor documents to best present your skills and aspirations.
We have worked with clients across most industry sectors:
- Consumer Products
- Investment Banking
- Real Estate
Matt Glodz, a Certified Professional Resume Writer, studied business communication with leading professors in the field at Cornell University.
Matt also served as a Communication Consultant in Cornell’s Communication Center, where he helped students craft their job-search materials. He is a former writer for a Chicago Tribune publication and leverages his journalism background to powerfully convey his clients’ work experience.
When working for Fortune 500 companies in the corporate sector, Matt discovered that otherwise qualified candidates were frequently rejected from interview opportunities due to poorly written resumes.
As friends and colleagues reached out for resume help, he began writing professionally—and founded Resume Pilots, where he and his team bring writing excellence, superior service, and market expertise to applicants who are looking for job-search services beyond mere resume assistance.
For over eight years now, Matt has been writing resumes and cover letters for job seekers from all backgrounds including recent graduates, experienced professionals, and executives.
He has also worked with international applicants seeking US and Canada-based positions.
A Chicago native, Matt has lived in the US, UK, and Italy. He currently splits his time between Chicago and London.
To learn more, read this article that answers questions about working with us and review our general FAQs below.
If you have any questions, please email us at firstname.lastname@example.org or call us on (312) 428-6048.
Frequently Asked questions
What is an Applicant Tracking System (ATS)?
What they do
Applicant Tracking Systems (ATS) are used by HR departments to manage the recruiting process and keep applications organized. They also help recruiters quickly screen candidates so that only resumes relevant to a given position make it through the initial screening.
Examples of applicant tracking systems you may have come across when submitting applications include Jobvite, LinkedIn Recruit, SuccessFactors, Taleo, and Workday.
How recruiters use them
When recruiters receive a high volume of applicants for a given position, they often use ATS search and filter functions to find top candidates based on keywords related to that role. As a result, it is important to customize your resume to specific job postings, especially if you are applying for roles at larger corporations.
How we can help
We apply resume design and keyword optimization principles that help ensure your resume makes it through ATS scans.
How are you qualified to write my resume?
We are members of the Professional Association of Resume Writers and Career Coaches.
All of our writers are Ivy League educated experts who know industry best practices surrounding keyword optimization, resume design, and resume writing grammar and style.
Our founder will personally review every resume we work on, so you can rest assured that our meticulous standards will be upheld at all times.
Do you offer any guarantees?
Your resume is just one component of the job search process, and as a result, we cannot guarantee that you will receive interviews or job offers as a result of using our services.
No trustworthy resume writer can or should guarantee placement. Too many variables beyond our control—your fit for a particular role, quality of other applicants, and interview results—can influence a hiring decision.
However, you can be confident that we will help you to identify and then highlight your strongest credentials—and to communicate them effectively to the recruiters.
For additional details regarding our refund policy, please see our Terms of Service.
What will my resume look like?
We design all our documents to adhere to the highest professional standards and incorporate design elements that will make your messages visually inviting, maximize skim-value, and draw the reader’s attention to the most important information on the page.
You can view examples of what your documents will look like on our package pages.
We do not produce documents with extensive colors, images, or graphic design because we find that they are not well received by recruiters in most professions and are not always compatible with applicant tracking systems (ATS).
How soon will I receive my documents?
Our standard turnaround time for delivery of draft documents is five business days once you provide all relevant information.
If you need a faster turnaround time, you have the option to add Rush Service to your package.
Next-Day Rush Service
Our Rush Service turnaround time for delivery of draft documents is one business day. You will also receive priority revisions.
Two-Day Express Service
Our Express Service turnaround time for delivery of draft documents is two business days. You will also receive priority revisions.
What is your Code of Ethics?
We abide by the Professional Association of Resume Writers and Career Coaches' Code of Business Ethics.
We promise to serve you in good faith and to the best of our ability by:
• Providing you with services that will help you reach your career goals regardless of your race, color, religion, age, national origin, sex, age, disability, or level of income
• Keeping your personal information strictly confidential and never releasing it without your prior authorization
• Delivering high-quality service and products within the time frame promised and providing honest advice at all times
• Monitoring and researching the latest resume writing, hiring, and recruiting trends and applying them to our work
• Complying with all applicable laws that affect you and our business