Terms of Service



This website (www.resumepilots.com) is operated by Decollo (the parent company of Resume Pilots).

Throughout the website (“Site”), the terms “we,” “us,” and “our” refer to Decollo. Decollo offers this Site including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”) including those additional terms and conditions and policies referenced herein and/or that are emailed to you upon placing your order. These Terms of Service apply to all users of the Site including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our Site and/or making your purchase. By accessing or using any part of the Site and/or making a payment, you agree to be bound by these Terms of Service. Failure to fully read the Terms of Service does not constitute a waiver of their application.

If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided without express written permission by us.

You agree to provide true, accurate, and complete information about yourself as prompted by the Site and during the service process.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.


Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.


Products or services are available exclusively online through the Site. These products or services may have limited quantities.

We have made every effort to describe the products and services you will receive as accurately as possible.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this Site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Writing Services

At Resume Pilots, our top priority is to consistently deliver excellent documents and a highly-personalized client experience.

Upon receiving your order, we allocate time in our schedule for your phone consultation and the writing process to ensure we deliver quality document(s) within the timeframe promised.

As such, all sales are final and non-refundable. We also reserve the right to cancel a client’s project and provide a full refund at any time, for any reason.

Writing Project Holds

To help us with capacity planning, your project will be placed on hold if you do not return your completed questionnaire and schedule your phone consultation within 30 days of placing your order, which may result in a longer turnaround time once you reach out to start your project.

If our published pricing changes while your project is on hold (between 30-90 days of placing your order), you will be liable for the price difference, which must be paid prior to restarting your project.

If your project remains on hold for over 90 days, your order will be considered forfeited and completed.

Career Coaching Services

Any career coaching sessions purchased as part of a pre-paid coaching package expire six months after the purchase date, and any unused sessions after this date will be non-refundable.

Any completed career coaching sessions purchased as part of a career coaching package or on an ad hoc basis are non-refundable. Any unused career coaching sessions purchased as part of a pre-paid coaching package will be refunded if the client and/or coach decide to terminate the coaching process for any reason.

Career Transitions Service

Coaching services included as part of the career transitions service or outplacement services are non-refundable and expire six months from the commencement of services.


Writing is a creative, personalized service, and we devote a significant amount of time to ensuring that you receive well-written, high-quality documents. However, we do rely on your input.

Our writing process is – by nature – iterative: you are expected to collaborate with your writer as required after placing your order by providing all necessary information, responding to communications, and providing constructive and detailed feedback on your draft(s) in a timely manner.

Writing and Editing Process

Please review the following outline of our writing process and related terms, which enable us to deliver quality documents on time:

1) Place your order

As soon as you place your order through our website, you will immediately receive 1) a payment confirmation email and 2) an email outlining the information we need from you to get started on your project.

2) Send us your questionnaire and relevant documents

Please send us your completed questionnaire and any supporting information requested at least 24 hours before your initial phone consultation.

Because we need time to thoroughly review your documents and prepare for your phone consultation, we reserve the right to cancel your scheduled consultation if we do not receive the requested information 24 hours in advance.

Please take the time to thoroughly fill out the questionnaire and prepare for your phone consultation so that we have ample information to work with during the writing process.

While we will guide the conversation to help you identify key accomplishments and prepare high-quality documents on your behalf, we expect that you will fully collaborate with us and provide us with the source material we need to do so.

3) Schedule your initial consultation

We will review your questionnaire and pair you with a writer within 1 business day of receiving your source documents.

Your writer will also reach out to schedule your phone consultation within 1 business day. We aim to schedule your phone consultation as soon as possible (within 1 week), but if you have a strict deadline, please email team@resumepilots.com or call us to confirm availability before ordering.

4) Review your first draft(s)

We will send your first draft(s) via email within the timeframe promised and allow you to provide feedback and request any changes.

Revision Deadline

Once you receive your initial draft(s), you must provide thorough and specific feedback on requested changes within 10 business days via email or a 30-minute follow-up phone consultation.

If you do not request revisions or provide any feedback on a given document within 10 business days, that portion of your project will be considered finalized and will no longer be eligible for revisions. At this stage, we will also complete and send you any outstanding deliverables, if applicable. Any additional changes requested after a project component has been finalized will be subject to our hourly consulting fee.

While we do our best to accommodate reasonable extensions when extenuating circumstances arise, our writers work with multiple clients and must manage workflow accordingly.

Revision Allowance

You are permitted two rounds of revisions: we recommend addressing all major content and formatting changes during the first round and any minor changes during the second round. We will deliver your updated draft(s) within the turnaround times outlined in the section below.

After the second round of revisions, any major changes (including but not limited to adding new positions and/or additional content and making major design changes) will be subject to our hourly consulting fee.

Please note that additional work required to add substantial new information that you did not provide on your questionnaire, during your phone consultation, or before the start of the writing process may also be subject to our hourly consulting fee.

Document Accuracy

We strive to ensure that all projects are completely free of errors. However, you are responsible for thoroughly proofreading all final drafts. We cannot be held liable for any losses incurred as result of errors, omissions, false statements, or inaccuracies.

Turnaround Times

The turnaround times provided are from the point at which we receive all of the source information we need to prepare your documents, including but not limited to your prior career documents, completed questionnaire, and the completion of your phone consultation.

Our standard turnaround time for first drafts of resumes and cover letters is 5 business days. Once you provide feedback, please allow 2 business days for any revisions.

If you need a faster turnaround, you must add one of our rush services to your order: the Next-Day Rush Service turnaround time is 1 business day (allow 1 business day for any revisions). The Two-Day Express Service turnaround time is two business days (allow 1 business day for any revisions).

We cannot be held liable for any losses incurred as a result of our failure to meet expected turnaround times. We reserve the right to extend turnaround times as needed and will provide notice of such changes via email.

Hourly Consulting Rate

Any services that go beyond the scope of work outlined in the “Writing and Editing Process” section or any bespoke services will be billed at our hourly consulting rate of $100 per hour.

We will obtain your permission before commencing any work billed at an hourly rate.

Phone Consultation

We save time in our calendar to prepare for and hold your phone consultation, and no shows impact our ability to serve other clients. As such, we require a 24-hour notice if you are no longer able to attend your session for any reason.

If you do not provide us with advance notice and do not make yourself available for your call within 15 minutes of the scheduled start time, you will be subject to a $100 rescheduling fee.


We hold time in our calendar to prepare for and hold any career coaching sessions that are provided on an ad hoc basis or as part of a career coaching package, the Career Transitions service, or outplacement package.

You must notify us at least 24 hours prior to your scheduled career coaching session if you are no longer able to attend for any reason. If you do not notify us and miss a session or are more than 15 minutes late, your session will be considered complete and is non-refundable.


The Career Transitions service includes both writing services and career coaching services. All policies in Section 7 and Section 8 above also apply to writing and coaching services provided as part of the Career Transitions service.


Refer to contract.


We reserve the right to refuse any order you place with us for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we feel that your requested services may require more resources than standard (such as with projects including but not limited to academic CVs that tend to be much longer than standard resumes), we will refuse your order and contact you at the email address provided at the time of your order. If possible, we will provide you with a custom quote for our services. Alternatively, we may offer to bill such services at our hourly consulting rate.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

All of our prices are fully inclusive of all global consumption and sales taxes such as VAT and GST that we may be legally obligated to apply to our customers based on their physical locations. We are not responsible for foreign transaction fees or other fees that may be assessed by your financial institution or credit card company.


We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

This Site may contain affiliate links to products. We may receive a commission for purchases made through these links.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices carefully, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (such as comments and reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us.

We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We reserve the right to use all Comments, feedback, and ratings related to our services for marketing purposes. When Comments, feedback, or ratings are used in company marketing, we reserve the right to use first names for our purposes but will keep all other personal information confidential.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Comments will not violate any right of any third-party including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments and/or uploads will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus, corrupt files or programs, or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


We are the owners or licensees of all intellectual property rights on our Site and all materials published on it. These works are protected by copyright laws and treaties around the world, and all such rights are reserved.

You must not use any part of the materials on our Site for commercial purpose without our permission. You may not reproduce any part of our Site in any format without our prior written consent including (content, images, and designs).


Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

Although we operate in good faith with the intention achieve the best possible results with regard to your documents and subsequent job search, we do not warrant that the results obtained from the use of our Service will be accurate or reliable. We do not guarantee that our Service will result in you being called for interviews or offered employment, and we are not responsible for any employment-related decisions you make regardless of the reason for which they are made.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied including, but not limited to, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Decollo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend, and hold harmless Decollo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination and/or accordingly may deny you access to our Service (or any part thereof).


Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


This Site is controlled and operated by the Company from its offices within the United Kingdom. We make no representation that the Site, Service, or any related information offered by us are appropriate or available in other locations. Those who access the Site from within the EU are protected by the GDPR, the EU-U.S. Privacy Shield, and our Privacy Policy. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Service on the Site in violation of United Kingdom export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom and the country in which you reside (if different from the United Kingdom).


These Terms of Service and any separate agreements whereby we provide you services and any dispute or claim arising out of, or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.


We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at team@resumepilots.com.

Our mailing address is: Decollo | 60 Seymour Street | London W1H 7JN | United Kingdom.


By accessing and using the Site, you consent to and agree to be bound by the terms and conditions set forth above. If we decide to change these terms, we will post changes on this web page as soon as possible.

Last Updated December 30, 2021